Leading Provider of Cloud-Based IWMS and Lease Administration Solutions Wins a Customer Service Award.
Dallas, TX (February 27, 2013) – Lucernex Technologies, the leading provider of cloud-based Store Lifecycle Management (SLM) , IWMS and Lease Administration solutions for Retailers, was presented with the Gold Stevie® Award in the Collaboration Solution, New Version category in The 7th Annual Stevie Awards for Sales & Customer Service. More than 1,150 entries from organizations of all sizes and in virtually every industry were submitted this year for consideration.
The Stevie Awards are the world’s premier business awards. The Sales & Customer Service Awards recognize the achievements of customer service, call/contact center professionals, sales and business development worldwide.
“This award is an honor for our Customer Support team. Over the past three years we have labored to implement processes to put a special focus on serving our clients, which has also led to ISO 9001 certification,” said Louise Mailloux-McBurnett, Vice President of Lucernex. “This includes investments in technology and training to ensure the best possible support for our clients”.
In 2011 Lucernex released a new Cloud-delivered version of Lx Retail, a complete store lifecycle management solution for retailers. To optimize renewals of annual subscriptions, Lucernex implemented a Quality Manual and key quality processes to focus on customer retention through excellent customer service.
“The success of Lucernex depends on annual renewals so nothing is more critical than happy customers”, said Joe Valeri, President and co-founder of Lucernex. “Our investment in becoming ISO 9001 certified for continuous quality improvement in our customer support functions has led to the great honor of a 2013 Stevie Award. We are very proud”.
Stevie Award winners were selected by more than 240 executives globally who participated in the judging process this year.
Details about The Stevie Awards for Sales and Customer Service and the lists of Stevie Award winners are available at www.StevieAwards.com.
Founded in 2000, Lucernex Technologies provides retail real estate professionals with powerful cloud-based solutions to manage the store lifecycle. All Lucernex solutions were designed “by retailers for retailers” and can manage any size portfolio of leased and owned properties. Fortune 500 companies in the corporate real estate, hospitality and retail industries use Lucernex Technologies solutions every day to ensure compliance, mitigate risk and empower effective growth. As an innovative leader in retail real estate solutions, Lucernex continues to grow its customer base by applying its Web-based software expertise and real estate development insight to provide advanced tools and services for business. For more information, please visit www.lucernex.com.